Frequently Asked Question's
1)
What are those ugly dark lines around the baseboards and under doorways?
This soiling is called
filtration soiling because it comes from air passing through the carpet
as it is attempting to get through the crack between the carpet and the
baseboard or under a closed door. As the air passes through the edge of
the carpet pile, this microscopic soiling is deposited there, hence the
name filtration soiling> this occurs over a significant period of time
and is not noticed until a build up has occurred.
2)
How safe is your cleaning and protection methods?
I use only the safest,most
effective technology to assure your satisfaction and your safety as
well. I do not use harsh chemicals mainly just high pressure steam and
mild emulsifiers. 3)
Do you guarantee your work?
My guarantee is your complete
satisfaction and to provide you with the most outstanding service
experience possible.. If there is something you are not happy with I
will come back out at the earliest convenient time for you to resolve
the situation. 4)
Are you insured? I am insured
for all my work perform.
5)
What process do you use to clean carpet?
I am certified in numerous
methods of carpet and upholstery cleaning and clean according to the
manufacturers recommendations. Most of my cleaning is done with a hot
water extraction process commonly referred to as steam cleaning. Most
carpet manufacturers recommend hot water extraction as the preferred
method of cleaning. 6)Normal drying time is 6-12 hours. The carpet will
be damp to the touch depending on weather conditions,room temperature,
air flow and overall conditions this could vary.
6)
How long does the carpet take to dry?
Normal drying time is 6-12
hours. The carpet will be damp to the touch depending on weather
conditions,room temperature, air flow and overall conditions this could
vary. 7)
Should I have my carpet dry cleaned or steam cleaned?
Most carpet manufacturers now
recommend hot water extraction or steam cleaning as the preferred
method. Steam cleaning is highly effective in removing soil and other
contaminants from your carpet. For most residential customers steam
cleaning will deliver the most effective results. However some carpet
and upholstery must be cleaned using a dry cleaning process using much
less moisture called Encapsulation.
8)
Does your process soak the backing of the carpet?
No, although my process
rinses the carpet deep down, moisture does not penetrate the backing of
the carpet. With my powerful truck mounted equipment your carpet is
thoroughly rinsed but left only damp to touch.
9)
It is best to put off having your carpet cleaned for as
long as possible. Is that true?
No, many if not all major
carpet mills today recommend professional cleaning at least once per
year. The build up of soil in your carpet in combination with foot
traffic creates abrasion that breaks down your carpet's fibers. The
higher the traffic in a given area, the more often the carpet will need
cleaning. 10)
Can you get pet odor out of carpets and upholstery?
Pet odor is a very common
problem and I can help you deal with your pet challenges.The problem
with pet odor is that it can be much deeper than it originally appears.
Pet urine can easily soak through the backing of the carpet into the
padding below and even into the sub floor below the padding. This
creates a multi-layered problem where bacteria can start to grow. This
in turn contributes to a worsening of the odor problem and can
contribute to permanent color loss in the carpet.
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