Frequently Asked Question's

1) What are those ugly dark lines around the baseboards and under doorways?
This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door. As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there, hence the name filtration soiling> this occurs over a significant period of time and is not noticed until a build up has occurred.
2) How safe is your cleaning and protection methods?
I use only the safest,most effective technology to assure your satisfaction and your safety as well. I do not use harsh chemicals mainly just high pressure steam and mild emulsifiers.
3) Do you guarantee your work?
My guarantee is your complete satisfaction and to provide you with the most outstanding service experience possible.. If there is something you are not happy with I will come back out at the earliest convenient  time for you to resolve the situation.
4) Are you insured?
I am insured for all my work perform.
5) What process do you use to clean carpet?
I am certified in numerous methods of carpet and upholstery cleaning and clean according to the manufacturers recommendations. Most of my cleaning is done with a hot water extraction process commonly referred to as steam cleaning. Most carpet manufacturers recommend hot water extraction as the preferred method of cleaning. 6)Normal drying time is 6-12 hours. The carpet will be damp to the touch depending on weather conditions,room temperature, air flow and overall conditions this could vary.
6) How long does the carpet take to dry?
Normal drying time is 6-12 hours. The carpet will be damp to the touch depending on weather conditions,room temperature, air flow and overall conditions this could vary.
7) Should I have my carpet dry cleaned or steam cleaned?
Most carpet manufacturers now recommend hot water extraction  or steam cleaning as the preferred method. Steam cleaning is highly effective in removing soil and other contaminants from your carpet. For most residential customers steam cleaning will deliver the most effective results. However some carpet and upholstery must be cleaned using a dry cleaning process using much less moisture called Encapsulation.
8) Does your process soak the backing of the carpet?
No, although my process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With my powerful truck mounted equipment your carpet is thoroughly rinsed but left only damp to touch.
9) It is best to put off having your carpet cleaned for as long as possible. Is that true?
No, many if not all major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet's fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.
10) Can you get pet odor out of carpets and upholstery?
Pet odor is a very common problem and I can help you deal with your pet challenges.The problem with pet odor is that it can be much deeper than it originally appears. Pet urine can easily soak through the backing of the carpet into the padding below and even into the sub floor below the padding. This creates a multi-layered problem where bacteria can start to grow. This in turn contributes to a worsening  of the odor problem and can contribute to permanent color loss in the carpet.